FAQ

Creating an account is fast. Tap “Sign Up,” enter your email, create a password, and provide basic details like name and date of birth. New players automatically receive the No Deposit Welcome Bonus once registration completes, so there’s no promo code needed. Make sure your contact info is accurate — you’ll need to verify your email and phone to access certain bonuses and withdraw cashable Diamonds. Accounts are for players 21+ in eligible states only; if you register from a restricted state, you won’t be able to play. If you have questions during sign-up, use on-site chat or email support@bigpirate.com.

BigPirate runs multiple offers for new and returning players. Key items right now: No Deposit Welcome Bonus: 10,000 Gold Coins (GC) + 2 Diamonds + 2 Rum Coins, credited automatically on registration. Diamonds require 1x playthrough and are restricted in certain states. “150% Extra Gold” deposit boost listed as a welcome bonus for qualifying purchases. Verification Bonus: 100,000 Gold Coins after verifying email and phone (GC are for play only). First Purchase Specials: $9.99 and $99.99 packages deliver large GC bundles, Diamonds, Rum Coins, and Claw Machine credits. Bonuses, eligibility, and activation methods vary, and some offers require manual opt-in from the store. State restrictions apply (see the question on eligibility). Always read the specific bonus terms and conditions for wagering rules and expiration; full details are available on our promotions pages and in the site terms.

No. Most No Deposit offers at BigPirate are automatic and do not require a code. The No Deposit Welcome Bonus (10,000 GC + 2 Diamonds + 2 Rum Coins) is credited upon account creation. Some affiliate or promotional links may trigger exclusive offers that do use codes, but those will be explicitly stated where they apply. If a promo code is needed for a special campaign, the promotion page will list how to redeem it. Always check the offer’s terms for any state restrictions or activation steps.

Deposits: You can purchase Gold Coins and packages using Apple Pay, Google Pay, MasterCard, or Visa. Transactions are processed in USD. Some packages include Diamonds and Rum Coins, and certain purchase packages require manual opt-in in the store. Withdrawals (redemptions): Diamonds are the sweepstakes currency that can be redeemed for cash. Redemption rules: Minimum redemption: 50 Diamonds ($50). Redemption rate: 1 Diamond = $1.00. Diamonds must meet a 1x playthrough requirement before they become redeemable (unless an offer states otherwise). Withdrawal timing depends on verification status and the payout method you select; processing commonly takes a few business days once your account is fully verified. Gold Coins are for in-game use only and cannot be cashed out. If you run into issues, contact support via chat or support@bigpirate.com.

BigPirate uses a simple, player-friendly approach: most Diamond bonuses require a 1x playthrough. That means you must wager the equivalent value of the Diamonds one time in eligible games before you can request redemption. Example: if you receive 10 Diamonds, you must place wager(s) totaling the betting equivalent of those 10 Diamonds once to clear the requirement. Game contribution: in general, all game categories (slots, table games, live casino) count toward the 1x requirement at 100% unless a promotion specifically states otherwise. Gold Coins have no cash value and do not require playthrough. Always check the specific bonus terms for any exceptions, game restrictions, or expiry windows before you play.

BigPirate offers a wide mix of popular US-style games: slots, blackjack, roulette, video poker, craps, and live dealer tables. Major software partners include Evolution Gaming, NetEnt, Big Time Gaming, Betsoft, Novomatic, Hacksaw Gaming, NoLimit City, Playson, RubyPlay, and more. Evolution Gaming powers live dealer rooms, while slots and specialty titles come from the full list of partners. Game availability can vary by device and region, and some promotions apply only to specific games. If you’re looking for a particular title or provider, use the site search or check the game categories.

Yes. The site is optimized for mobile browsers and supports mobile-friendly purchases via Apple Pay and Google Pay for a fast checkout on phones and tablets. You can play slots, table games, and live dealer offerings on most modern iOS and Android devices without downloading anything. For the best experience, keep your browser up to date and ensure a stable internet connection. If a game won’t load, try clearing the browser cache, disabling ad blockers, or switching to Wi-Fi.

BigPirate operates as a sweepstakes casino and has state restrictions. Players located in the following US states cannot register or play: California, Connecticut, Idaho, Michigan, Montana, Nevada, New Jersey, New York, and Washington. If you’re physically located in a restricted state, access will be blocked. Always confirm your location when signing up. If you’re unsure about eligibility, contact support via chat or support@bigpirate.com before creating an account.

Verification is required to protect accounts and enable Diamond redemptions. Typical steps: Verify email and phone automatically during sign-up. Submit government-issued photo ID (driver’s license, passport, or state ID). Provide proof of address (utility bill, bank statement) dated within the last 90 days. For some payout methods, you may need to provide proof of payment source (photo of card used, or a screenshot of your digital wallet). Verification is processed once you upload documents; most checks clear within 24–72 hours but can take longer during peak times. Keep documents clear and legible, and respond promptly if support requests additional info. Verification also helps protect against fraud and underage play.

BigPirate uses industry-standard security practices to protect player data and transactions. That includes secure connections (SSL/TLS) for account pages and encrypted payment processing through trusted payment partners like Apple Pay, Google Pay, MasterCard, and Visa. Use a strong, unique password for your account, enable any available account protection features, and never share login details. If you suspect unauthorized access, change your password and contact support immediately at support@bigpirate.com or via live chat.

BigPirate takes player safety seriously. If you want to control play, reach out to support for account limits, cooling-off periods, or self-exclusion options. You can also set sensible budgets and track your activity in your account history. If you feel you need more help, seek assistance from licensed support organizations in your state. BigPirate’s team can assist with implementing account restrictions and pointing you to resources, but licensed counseling and helplines are available for players who need professional support.

Support is available via on-site live chat for real-time help, and by email at support@bigpirate.com for detailed requests or documents. When contacting support, include your account email and clear screenshots if you’re reporting an error. For verification or payout questions, attach requested documents directly via the secure upload flow noted in your account. Expect helpful guidance on account setup, bonuses, payments, and technical troubleshooting. If you need immediate assistance while playing, use live chat for the fastest response.